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Author: Anonymous Language: text
Description: No description Timestamp: 2009-05-28 12:16:24 -0400
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  1. Mr. Maxime Rousseau has entered room.
  2.  
  3. PrasadDuvvi has entered room.
  4.  
  5. PrasadDuvvi(Sat May 23 12:35:47 EDT 2009)>
  6. You are being transferred to PrasadDuvvi.
  7.  
  8. PrasadDuvvi(Sat May 23 12:36:16 EDT 2009)>
  9. Welcome to Norton Support, my name is Prasad. Can I please have a minute to go through the information you have provided?
  10.  
  11. Mr. Maxime Rousseau(Sat May 23 15:36:12 EDT 2009)>
  12. sure
  13.  
  14. PrasadDuvvi(Sat May 23 12:36:37 EDT 2009)>
  15. The following steps should be followed if we get disconnected in the middle of the chat process.
  16.  
  17. Please don’t follow this now   –    but just in case if we get disconnected for any reason, you can follow these instructions to reconnect to me. You'll need to do this within a couple of minutes of being disconnected:
  18.  
  19. Can you please make a note of these instructions.
  20. 1) Open up Internet Explorer and then go to www.norton.com/connectme
  21. 2) Enter the [Connection Code] (******)
  22. 3) Click on [Submit]
  23.  
  24. PrasadDuvvi(Sat May 23 12:36:43 EDT 2009)>
  25. Can I confirm your email address as   (*********)    ?
  26.  
  27. Mr. Maxime Rousseau(Sat May 23 15:36:37 EDT 2009)>
  28. it is
  29.  
  30. PrasadDuvvi(Sat May 23 12:37:29 EDT 2009)>
  31. Thanks, your case number is 493110188 , please write this down.
  32.  
  33. Mr. Maxime Rousseau(Sat May 23 15:37:47 EDT 2009)>
  34. alright
  35.  
  36. Mr. Maxime Rousseau(Sat May 23 15:37:54 EDT 2009)>
  37. can we get startedÉ
  38.  
  39. Mr. Maxime Rousseau(Sat May 23 15:37:55 EDT 2009)>
  40. ?
  41.  
  42. PrasadDuvvi(Sat May 23 12:38:22 EDT 2009)>
  43. Yes
  44.  
  45. Mr. Maxime Rousseau(Sat May 23 15:38:28 EDT 2009)>
  46. so yeah, basically, I'm installing AV for Mac on a customers machines
  47.  
  48. Mr. Maxime Rousseau(Sat May 23 15:38:34 EDT 2009)>
  49. machine singular sorry
  50.  
  51. Mr. Maxime Rousseau(Sat May 23 15:38:52 EDT 2009)>
  52. but there is no activation key inside the software's box
  53.  
  54. Mr. Maxime Rousseau(Sat May 23 15:39:20 EDT 2009)>
  55. no stick on the booklet or on the box itself
  56.  
  57. PrasadDuvvi(Sat May 23 12:39:56 EDT 2009)>
  58. Maxime, may I confirm that you need the activation code to activate your Norton Antivirus program for Mac   ?
  59.  
  60. Mr. Maxime Rousseau(Sat May 23 15:39:55 EDT 2009)>
  61. yup
  62.  
  63. PrasadDuvvi(Sat May 23 12:41:09 EDT 2009)>
  64. I will give you the activation code. Before that, may I have your billing address for the quality purpose please  ?
  65.  
  66. Mr. Maxime Rousseau(Sat May 23 15:41:32 EDT 2009)>
  67. This is for a customer, I don't have a billing addresse
  68.  
  69. Mr. Maxime Rousseau(Sat May 23 15:41:45 EDT 2009)>
  70. is there any way I can extract this information from the program?
  71.  
  72. PrasadDuvvi(Sat May 23 12:42:42 EDT 2009)>
  73. No problem.
  74.  
  75. PrasadDuvvi(Sat May 23 12:43:37 EDT 2009)>
  76. The activation code is (*********)
  77.  
  78. PrasadDuvvi(Sat May 23 12:44:38 EDT 2009)>
  79. Please try to activate the program and let me know
  80.  
  81. Mr. Maxime Rousseau(Sat May 23 15:44:49 EDT 2009)>
  82. just a sec
  83.  
  84. PrasadDuvvi(Sat May 23 12:45:23 EDT 2009)>
  85. Sure
  86.  
  87. Mr. Maxime Rousseau(Sat May 23 15:45:31 EDT 2009)>
  88. it activated, thanks
  89.  
  90. PrasadDuvvi(Sat May 23 12:45:57 EDT 2009)>
  91. Thank you
  92.  
  93. PrasadDuvvi(Sat May 23 12:45:57 EDT 2009)>
  94. Is there anything else that I can help you with?
  95.  
  96. Mr. Maxime Rousseau(Sat May 23 15:46:03 EDT 2009)>
  97. so basically, you've just given me an activation key without any proof that I bought the software?
  98.  
  99. Mr. Maxime Rousseau(Sat May 23 15:46:22 EDT 2009)>
  100. how do you guys manage to keep selling those products is that's the way it works?
  101.  
  102. Mr. Maxime Rousseau(Sat May 23 15:46:33 EDT 2009)>
  103. if* that's the way it works
  104.  
  105. PrasadDuvvi(Sat May 23 12:48:32 EDT 2009)>
  106. Maxime, you said that you need to an activation code to activate your Norton Antivirus program for Mac. So, I have given you the activation code
  107.  
  108. Mr. Maxime Rousseau(Sat May 23 15:49:27 EDT 2009)>
  109. Yup, Ì`m aware of that, but I`m just surprised that you'll give out keys to anybody without asking for a proof of purchase
  110.  
  111. PrasadDuvvi(Sat May 23 12:50:30 EDT 2009)>
  112. That is why I asked you for the billing address sir.
  113.  
  114. Mr. Maxime Rousseau(Sat May 23 15:51:18 EDT 2009)>
  115. and not having the billing address qualifies me for a free Norton product?.... anyways, thanks a lot for the help, but it's just that I find the business practice wierd
  116.  
  117. PrasadDuvvi(Sat May 23 12:52:52 EDT 2009)>
  118. You're welcome
  119.  
  120. PrasadDuvvi(Sat May 23 12:52:53 EDT 2009)>
  121. Is there anything else that I can help you with?
  122.  
  123. Mr. Maxime Rousseau(Sat May 23 15:52:59 EDT 2009)>
  124. Nope, thanks!
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