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[17:45]  Connecting to Rescue Gateway: control.app108.logmeinrescue.com...
[17:45]  Connected to Rescue Gateway. A support representative will be with you shortly.
[17:45]  Chat session established with Agent Shortt.

[17:45]  Agent Shortt says: This session may be recorded for quality and monitoring purposes.
[17:45]  Agent Shortt says: Thank you for contacting Geek Squad. This is Agent Shortt, how may I help you?
[17:46]  Joeeigel says: Agent shortt?
[17:46]  Agent Shortt says: Yes.
[17:46]  Joeeigel says: Ok
[17:46]  Joeeigel says: Anyway onto my problem
[17:46]  Joeeigel says: My Main box has bluescreens itself when its connected to a netork..
[17:47]  Agent Shortt says: When did this start?
[17:47]  Joeeigel says: A few months ago.
[17:47]  Agent Shortt says: what type of computer is this?
[17:47]  Joeeigel says: Um... its Homebuilt
[17:47]  Joeeigel says: want the specs?
[17:47]  Agent Shortt says: No, what version of windows are you running>
[17:48]  Joeeigel says: XP SP2
[17:50]  Joeeigel says: I know its a hardware problem, as it also crashes linux, and i also reformatted the PC totaly, deven deletign the windows partition
[17:51]  Agent Shortt says: Thanks, one moment please.
[17:53]  Agent Shortt says: This only happens when connected to the network?
[17:54]  Joeeigel says: Safe mode is fine
[17:54]  Joeeigel says: But safe mode with networking kills it
[17:54]  Agent Shortt says: IÃ�Æ�Ã�Â¢m glad you contacted us.  I need to get a little information from you to determine what service options I can offer you.  Can you please provide your first and last name, phone number, and zip?
[17:54]  Agent Shortt says: An email address if you have one would be much appreciated.
[17:54]  Joeeigel says: I already provided that...
[17:55]  Agent Shortt says: Confirmation please.
[17:55]  Agent Shortt says: Thank you.
[17:55]  Joeeigel says: 555-352-7255
45583
[17:55]  Joeeigel says: Is the phone and ZIP
[17:55]  Agent Shortt says: First and last name.
[17:55]  Joeeigel says: Well, if you want convermation i just enteres Joeeigel..
[17:55]  Joeeigel says: Entered*
[17:56]  Agent Shortt says: So your first name would be Joe, last name Eigel?
[17:56]  Joeeigel says: Yes
[17:57]  Agent Shortt says: Thank you.
[17:57]  Agent Shortt says: The system bluescreens only when you attempt to connect to a network unless you are in safemode?
[17:57]  Joeeigel says: Yes
[17:58]  Agent Shortt says: This began when?
[17:58]  Joeeigel says: I already said, a few months ago...
[17:58]  Agent Shortt says: From what you explained to me, I think the best solution for you is our In-Home Service. This type of service helps resolve the issue by sending a Double Agent right to your home.  The great thing about this service is that we will come to you and you will be charged on flat rate regardless of how long it takes us to fix the issue.
[17:59]  Joeeigel says: Thats not really... good for me..
[18:00]  Agent Shortt says: What would you prefer?
[18:00]  Joeeigel says: Online is best for me...
[18:00]  Agent Shortt says: Flat rate over the phone remote support $99.00 plus applicable taxes
[18:01]  Joeeigel says: You are almost as bad as PC world...
[18:01]  Agent Shortt says: We do not offer free support or advice. Is there anything more we can do for you?
[18:01]  Joeeigel says: No there isn't Thanks for your time
[18:01]  Joeeigel says: Ima go lurk moar.
[18:01]  Agent Shortt says: Thank-you for contacting the Geek Squad.

[18:02]  Agent Shortt has ended the session.

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