Mr. Maxime Rousseau has entered room.

PrasadDuvvi has entered room.

PrasadDuvvi(Sat May 23 12:35:47 EDT 2009)>
You are being transferred to PrasadDuvvi.

PrasadDuvvi(Sat May 23 12:36:16 EDT 2009)>
Welcome to Norton Support, my name is Prasad. Can I please have a minute to go through the information you have provided?

Mr. Maxime Rousseau(Sat May 23 15:36:12 EDT 2009)>
sure

PrasadDuvvi(Sat May 23 12:36:37 EDT 2009)>
The following steps should be followed if we get disconnected in the middle of the chat process.

Please don’t follow this now   –    but just in case if we get disconnected for any reason, you can follow these instructions to reconnect to me. You'll need to do this within a couple of minutes of being disconnected:

Can you please make a note of these instructions.
1) Open up Internet Explorer and then go to www.norton.com/connectme
2) Enter the [Connection Code] (******)
3) Click on [Submit]

PrasadDuvvi(Sat May 23 12:36:43 EDT 2009)>
Can I confirm your email address as   (*********)    ?

Mr. Maxime Rousseau(Sat May 23 15:36:37 EDT 2009)>
it is

PrasadDuvvi(Sat May 23 12:37:29 EDT 2009)>
Thanks, your case number is 493110188 , please write this down.

Mr. Maxime Rousseau(Sat May 23 15:37:47 EDT 2009)>
alright

Mr. Maxime Rousseau(Sat May 23 15:37:54 EDT 2009)>
can we get startedÉ

Mr. Maxime Rousseau(Sat May 23 15:37:55 EDT 2009)>
?

PrasadDuvvi(Sat May 23 12:38:22 EDT 2009)>
Yes

Mr. Maxime Rousseau(Sat May 23 15:38:28 EDT 2009)>
so yeah, basically, I'm installing AV for Mac on a customers machines

Mr. Maxime Rousseau(Sat May 23 15:38:34 EDT 2009)>
machine singular sorry

Mr. Maxime Rousseau(Sat May 23 15:38:52 EDT 2009)>
but there is no activation key inside the software's box

Mr. Maxime Rousseau(Sat May 23 15:39:20 EDT 2009)>
no stick on the booklet or on the box itself

PrasadDuvvi(Sat May 23 12:39:56 EDT 2009)>
Maxime, may I confirm that you need the activation code to activate your Norton Antivirus program for Mac   ?

Mr. Maxime Rousseau(Sat May 23 15:39:55 EDT 2009)>
yup

PrasadDuvvi(Sat May 23 12:41:09 EDT 2009)>
I will give you the activation code. Before that, may I have your billing address for the quality purpose please  ?

Mr. Maxime Rousseau(Sat May 23 15:41:32 EDT 2009)>
This is for a customer, I don't have a billing addresse

Mr. Maxime Rousseau(Sat May 23 15:41:45 EDT 2009)>
is there any way I can extract this information from the program?

PrasadDuvvi(Sat May 23 12:42:42 EDT 2009)>
No problem. 

PrasadDuvvi(Sat May 23 12:43:37 EDT 2009)>
The activation code is (*********)

PrasadDuvvi(Sat May 23 12:44:38 EDT 2009)>
Please try to activate the program and let me know 

Mr. Maxime Rousseau(Sat May 23 15:44:49 EDT 2009)>
just a sec

PrasadDuvvi(Sat May 23 12:45:23 EDT 2009)>
Sure

Mr. Maxime Rousseau(Sat May 23 15:45:31 EDT 2009)>
it activated, thanks

PrasadDuvvi(Sat May 23 12:45:57 EDT 2009)>
Thank you 

PrasadDuvvi(Sat May 23 12:45:57 EDT 2009)>
Is there anything else that I can help you with?

Mr. Maxime Rousseau(Sat May 23 15:46:03 EDT 2009)>
so basically, you've just given me an activation key without any proof that I bought the software?

Mr. Maxime Rousseau(Sat May 23 15:46:22 EDT 2009)>
how do you guys manage to keep selling those products is that's the way it works?

Mr. Maxime Rousseau(Sat May 23 15:46:33 EDT 2009)>
if* that's the way it works

PrasadDuvvi(Sat May 23 12:48:32 EDT 2009)>
Maxime, you said that you need to an activation code to activate your Norton Antivirus program for Mac. So, I have given you the activation code 

Mr. Maxime Rousseau(Sat May 23 15:49:27 EDT 2009)>
Yup, Ì`m aware of that, but I`m just surprised that you'll give out keys to anybody without asking for a proof of purchase

PrasadDuvvi(Sat May 23 12:50:30 EDT 2009)>
That is why I asked you for the billing address sir. 

Mr. Maxime Rousseau(Sat May 23 15:51:18 EDT 2009)>
and not having the billing address qualifies me for a free Norton product?.... anyways, thanks a lot for the help, but it's just that I find the business practice wierd

PrasadDuvvi(Sat May 23 12:52:52 EDT 2009)>
You're welcome 

PrasadDuvvi(Sat May 23 12:52:53 EDT 2009)>
Is there anything else that I can help you with?

Mr. Maxime Rousseau(Sat May 23 15:52:59 EDT 2009)>
Nope, thanks!